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hmtoggle_arrow1 Can't Play Sound


You've added sounds, but you can't play anything...  There are a few things you can check.


1. Are the speakers on and plugged in?  (Sorry, management made us ask.)

2. Can you play a Wave file through Windows or  another sound application?   If you can't there may be a problem with your sound card's configuration or drivers.  Refer to your sound card documentation to try to figure out what is wrong.

3. Load the volume control that came with your sound card and make sure that the Wave device is turned up and not muted.

4. Another program may be using the sound card at the same time (May happen with older versions of Windows.)

5. Update or install your sound card's drivers.  Check their website for the latest drivers and documentation.


hmtoggle_arrow1 Sound Is Breaking Up / Popping Or Clicking


When playing back a project, if the audio sounds like it is starting and stopping quickly, it could be because the computer is over tasked due to other programs running at the same time.  Your computer may not be powerful enough to mix the audio in your project.  Here are some things to try.


Always shut down as many unnecessary programs as possible.  It may even be advantageous to temporarily shut down your virus software.  (We do not recommend doing this unless you have done a full scan and are not connected to the Internet.)

Try increasing the latency of your device based off your driver type.  (Go to the "Preferences" and click on "Sound Device".)

Driver type



Go to the WaveRT preferences.  Increase the latency time.


Go to the ASIO preferences. Try a different ASIO driver, download the latest ASIO driver or increase the latency.


Go to the Wave preferences. Increase buffer size and/or the number of buffers


Freeze a track if there is a lot of effects or compressed audio formats on the track.  (Frozen tracks do not use as much computer power.)

Turn off some display features.  Go to the "Preferences" and click on "Display".  You can try limiting the frame rate or not drawing audio and MIDI data.  Sometimes, turning off logging will also help.

Always make sure that you have the latest drivers for your sound card.  Visit your sound card manufacturer's website to see if there is an update.


Notice the CPU meter on the lower right hand corner of Mixcraft.




This will report how much CPU Mixcraft is using compared to the entire computer's CPU usage.


hmtoggle_arrow1 Sound Is Delayed Or Lagging (Latency)


The opposite problem of sound breaking up or gapping is that the sound will be delayed and have a latency from the time an edit is made to the time you hear it.  For example, if you are playing back audio and change an envelope point.  If it takes several seconds to hear the effect of the change, it means that you are experiencing latency.  The solution to latency depends on the type of audio drivers you are using.


Driver type



Go to the WaveRT preferences. Choose a lower latency time.


Go to the ASIO preferences.  Click the "Open Mixer..." button.  Use your ASIO driver control to configure the latency.  Usually, you will have some way to set the latency in terms of milliseconds.  If possible, choose 10 milliseconds.  40-80 milliseconds is also tolerable.


Go to the Wave preferences.  Reduce the number of buffers and/or size.  Try different settings to try and find the right balance between performance and smooth non-gapping audio.


Always make sure that you have the latest drivers for your sound card.  Visit your sound card manufacturer's website to see if there is an update.


hmtoggle_arrow1 Notes Will Not Stop Playing!


If you are playing back Virtual Instrument Clips and some notes continue to play after stopping, then you have 'stuck' notes.


The solution is to click "MIDI Reset!" from the "Mix" menu.  This should stop all stuck notes on the virtual instruments configured on the Virtual Instrument Tracks.


If this does not stop the notes from playing, try saving your project and restarting Mixcraft.  If it is an external synthesizer, try resetting or restarting the external synthesizer.


hmtoggle_arrow1 ASIO Is Not Available


Make sure you have the latest drivers for your sound card.  Go to your sound device's manufacturer website to download and install the latest drivers. If you still do not have ASIO, you can try the following:


Purchase a sound device that supports ASIO.

Try the free ASIO4All online.   (This is not guaranteed to work well on with all sound cards.)


Alternatively, if you have Window's Vista or Windows 7, try WaveRT mode.


hmtoggle_arrow1 Sound Plays Back To Slow Or Fast


If you load in a sound and it plays back too fast or too slow, it's because it is being tempo adjusted most likely.  Click on the sound and then click on the Sound tab and adjust the sound to be in "Time Stretch By" mode instead of "Adjust To Project Tempo".


When a sound plays back at a different speed, it can sound odd if it's being time stretched too drastically.